Returns and exchanges

If you are not completely satisfied with your Order or if you have simply changed your mind that is fine. You must let us know as soon as you can and within fourteen (14) working days of receipt of your order. Simply email us at info@urbainstore.comCette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. explaining which item(s) you'd like to return.

Once the return request has been made and acknowledged by us your products must be posted to us within seven (7) working days of the acknowledgement by us (Cancellation Confirmation), unused, in their original packaging and in perfect condition to URBAINE, Tony Bloom, 357 Chemin du Parrou 06560 Valbonne, FRANCE. Please include your contact details and your Order Reference within the parcel.

We will issue you with a refund for the cost of goods and the original postage fee (if in France, no postage can be refunded for international orders) if you return your entire order.  Your credit card will be credited to such amount as soon as possible and within fourteen (14) business days of receipt of the Products by URBAINE. The original postage fee will not be refunded if you return only part of the order. The risks and costs of returns are the sole responsibility of the Customer. Of course if you prefer we will happily exchange your products for something else to the same value.

Please ensure you use adequate packaging to prevent any damage or breakage especially when returning products that are fragile like glass.

We accept no responsibility for loss or damage while in transit.  

We will make every effort to ensure our customers receive exactly what they ordered in perfect condition however, occasionally things may go wrong.  Please alert us as soon as possible if you find anything damaged, missing or wrong in your parcel. If you have had one one of these issues please email us at Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. as soon as you can and within seven (7) working days after receipt of order.

After this time, and except for hidden defects, no claim will be accepted by URBAINE.  We will acknowledge your email by return.